In his TED Talk from several years ago, Shawn Achor talks about "The happy secret to better work". He discusses the "Cult of the Average", where outliers are thrown out so that the data "fits". This leads us to [...]
Recently, CtiPath had the pleasure of working with Brightview Window Cleaning and Pressure Washing out of Wake Forest, NC. Brightview is a small business that has plans to grow. But they needed help with their phone system. CtiPath was [...]
CtiPath partners with Executive Office Suites at Lafayette Village! CtiPath is happy to partner with Executive Office Suites at Lafayette Village to offer IT and telephony courses for their tenants. These courses will be focused on how IT and [...]
Courtesy Callback reduces the time callers have to physically wait on hold or in a queue. The feature enables your system to offer callers (who meet your criteria) the option to receive a courtesy call back by the system instead [...]
Your small business needs you... Your time... your attention... your focus. But, how much time does IT and phone distract your from your business every day? Every week? Every month? If it's more than an hour or [...]
Every Managed Services Provider claims to help their customers. But, how can you tell which ones to trust? Start by looking at real results from real customers. Here are the results from just one of CtiPath's Managed Services customers: [...]
Identity theft, stalkers, spam, phishing, malware, spyware, data theft. Perhaps you have considered all these things as dangers for large corporations, but unlikely for our small businesses. The reality is that cybercrime is responsible for $2.7 billion in damages [...]
A contact center engineer's worst nightmare Imagine that you are a network engineer responsible for your company's on-prem contact center. You are getting reports that "the contact center is down"! But, all the lights on the Network Monitoring System [...]
Multiple communication channels can be overwhelming Enable your users to communicate across business SMS, texting, and one-one-one or group chat, using their favorite mobile and desktop apps through Microsoft 365 and G Suite integration. Simplify things with [...]
Your business is your baby You've built it from the ground up with plenty of blood, sweat, tears, and... money. No one cares for your business as much as you do. But lately, as the business has grown, the [...]
