What is Relational Service?
Relational service involves building and maintaining strong, personal relationships with customers. This type of service often involves a high level of personal interaction and attention, and is focused on creating a positive and meaningful connection with customers.
What’s the opposite of Relational Service?
Relational service is often contrasted with transactional service, which is more focused on the completion of a specific task. Relational service, on the other hand, is focused on the ongoing relationship between the service provider and the customer.
How does CtiPath provide Relational Service?
CtiPath services are designed to be relational. For example, CtiPath’s resource engineers are tasked with providing relational service while also providing exceptional technical support. A resource engineer is assigned to each customer. The resource engineer will become familiar the customer’s environment and the customer’s staff. When the customer reaches out to CtiPath, they know the person they will speak with, and that person will understand their particular requirements, policies, processes, culture, and more.
Perhaps one of the best confirmations of CtiPath’s relational services came from one of our customers who said, “CtiPath feels more like an extension of our staff rather than an entirely different company.”
What do our customers say?
CtiPath consistently performs above expectations. Their personalized service sets them apart from other vendors. I couldn’t imagine operating without CtiPath.
CtiPath has provided innovative solutions to meet our business needs. CtiPath’s staff is courteous and professional when interacting with our personnel.
I am almost certain that without CtiPath’s expertise, our projects would have proved far more difficult to achieve. As a result, CtiPath has been the go-to vendor for us.
CtiPath’s team feels more like an extension of our staff rather than entirely different company. So my comfortability level with CtiPath is very high.
Once again A BIG THANK YOU! CtiPath really came through for us.
Thanks to CtiPath for their focus on our issue! This functionality is major step forward in us realizing our new workflow models.
CtiPath made sure we were comfortable with the program and configured the system to our unique needs. CtiPath made the transfer seamless for both us and our customers.
Contact us today to learn more about CtiPath’s relational services for your company!