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About Alan Knox

Alan is the Chief Operating Officer for CtiPath. He oversees CtiPath's Managed Services, Enterprise Services, and Product Development. Alan has been part of the CtiPath team since 2012.

Outgrowing but stuck with old systems: Solving the primary IT pain point for small businesses

What worked at the beginning doesn't work anymore When most small businesses start, the founders, owners, employees, or a close family/friend set up the basics of IT. The business runs fine with those systems for a long time. But, [...]

2022-09-13T14:08:01-04:00September 13, 2022|Small Business|

CallRunner for load testing and automated IVR testing

As part of CtiPath's Contact Center Solutions, CallRunner provides two valuable telephony services. The service is designed for companies who put a high priority on customer satisfaction. CallRunner can provide the following services: CallRunner Load-Test CallRunner Uptime [...]

2022-01-13T16:14:41-05:00January 13, 2022|Contact Center, Customer Experience, Enterprise Services|

Over 80% of businesses that implement cloud communications platforms increase sales, customer satisfaction, and employee productivity

In their article "10 Top Takeaways from the 2021 State of Business Communications Report", 8x8 analyzes some of the data discovered while putting together their 2021 State of Communications Business Report. Here are some of the interesting findings for [...]

2022-01-04T16:40:38-05:00January 4, 2022|Cloud, Small Business|

Considerations for Courtesy Callback for Cisco UCCE and PCCE

Courtesy Callback reduces the time callers have to physically wait on hold or in a queue. The feature enables your system to offer callers (who meet your criteria) the option to receive a courtesy call back by the system instead [...]

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