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About Alan Knox

Alan is the Chief Operating Officer for CtiPath. He oversees CtiPath's Managed Services, Enterprise Services, and Product Development. Alan has been part of the CtiPath team since 2012.

Relational Service: How does CtiPath provide relational services?

What is Relational Service? Relational service involves building and maintaining strong, personal relationships with customers. This type of service often involves a high level of personal interaction and attention, and is focused on creating a positive and meaningful connection [...]

2022-12-14T14:50:12-05:00December 12, 2022|Managed Services|

Outgrowing but stuck with old systems: Solving the primary IT pain point for small businesses

What worked at the beginning doesn't work anymore When most small businesses start, the founders, owners, employees, or a close family/friend set up the basics of IT. The business runs fine with those systems for a long time. But, [...]

2022-09-13T14:08:01-04:00September 13, 2022|Small Business|

CallRunner for load testing and automated IVR testing

As part of CtiPath's Contact Center Solutions, CallRunner provides two valuable telephony services. The service is designed for companies who put a high priority on customer satisfaction. CallRunner can provide the following services: CallRunner Load-Test CallRunner Uptime [...]

2022-01-13T16:14:41-05:00January 13, 2022|Contact Center, Customer Experience, Enterprise Services|
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