Articles

Relational Service: How does CtiPath provide relational services?

2022-12-14T14:50:12-05:00December 12, 2022|Managed Services|

What is Relational Service? Relational service involves building and maintaining strong, personal relationships with customers. This type of service often involves a high level of personal interaction and attention, and is focused on creating a positive and meaningful connection [...]

Outgrowing but stuck with old systems: Solving the primary IT pain point for small businesses

2022-09-13T14:08:01-04:00September 13, 2022|Small Business|

What worked at the beginning doesn't work anymore When most small businesses start, the founders, owners, employees, or a close family/friend set up the basics of IT. The business runs fine with those systems for a long time. But, [...]

CallRunner for load testing and automated IVR testing

2022-01-13T16:14:41-05:00January 13, 2022|Contact Center, Customer Experience, Enterprise Services|

As part of CtiPath's Contact Center Solutions, CallRunner provides two valuable telephony services. The service is designed for companies who put a high priority on customer satisfaction. CallRunner can provide the following services: CallRunner Load-Test CallRunner Uptime [...]

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