A cloud communications system (or CPaaS for Communications Platform as a Service) is a type of telephone system that uses the internet and cloud computing technologies to deliver voice, video, and messaging services. Cloud communications systems are often used [...]
What is Professional Service? Professional service is a term used to describe a service that is provided by trained and experienced professionals. This type of service is characterized by a high level of expertise and professionalism, and is often [...]
According to a recent article at TechTarget, enterprise IT executives see two paths ahead for their IT services: optimization or modernization. "IT services will bifurcate into two main types of projects: optimization efforts extracting more value out of what [...]
If you're looking to move your business or organization to the cloud, the first thing you should do is evaluate your current infrastructure and determine what can be moved to the cloud and what needs to remain on-premises. This will [...]
What is High Touch Service? High touch service is a term used to describe a service that involves a high level of personal interaction and attention. This type of service is typically characterized by a focus on building strong, [...]
As part of our Integration Services, CtiPath utilizes a two part testing methodology: Ready for Use (RFU) testing and User Acceptance Testing (UAT). Using both RFU and UAT, CtiPath can better ensure that the system is operational and ready for [...]
With so many options available, choosing the right cloud provider can be a challenging decision. For example, there are many factors to consider when choosing a cloud provider, and different businesses may have different priorities. Some common factors to consider [...]
What is Relational Service? Relational service involves building and maintaining strong, personal relationships with customers. This type of service often involves a high level of personal interaction and attention, and is focused on creating a positive and meaningful connection [...]
What worked at the beginning doesn't work anymore When most small businesses start, the founders, owners, employees, or a close family/friend set up the basics of IT. The business runs fine with those systems for a long time. But, [...]
As part of CtiPath's Contact Center Solutions, CallRunner provides two valuable telephony services. The service is designed for companies who put a high priority on customer satisfaction. CallRunner can provide the following services: CallRunner Load-Test CallRunner Uptime [...]
