CallRunner for load testing and automated IVR testing

2022-01-13T16:14:41-05:00January 13, 2022|Contact Center, Customer Experience, Enterprise Services|

As part of CtiPath's Contact Center Solutions, CallRunner provides two valuable telephony services. The service is designed for companies who put a high priority on customer satisfaction. CallRunner can provide the following services: CallRunner Load-Test CallRunner Uptime [...]

Over 80% of businesses that implement cloud communications platforms increase sales, customer satisfaction, and employee productivity

2022-01-04T16:40:38-05:00January 4, 2022|Cloud, Small Business|

In their article "10 Top Takeaways from the 2021 State of Business Communications Report", 8x8 analyzes some of the data discovered while putting together their 2021 State of Communications Business Report. Here are some of the interesting findings for [...]

Considerations for Courtesy Callback for Cisco UCCE and PCCE

2021-12-13T13:51:39-05:00November 30, 2021|Customer Experience, Enterprise Services, Operations Experience|

Courtesy Callback reduces the time callers have to physically wait on hold or in a queue. The feature enables your system to offer callers (who meet your criteria) the option to receive a courtesy call back by the system instead [...]

Can Managed Services Make A Real Difference?

2021-11-30T12:06:50-05:00November 23, 2021|Business Management, Contact Center, Managed Services, Operations Experience|

Every Managed Services Provider claims to help their customers. But, how can you tell which ones to trust? Start by looking at real results from real customers. Here are the results from just one of CtiPath's Managed Services customers: [...]

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