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CallRunner for load testing and automated IVR testing

As part of CtiPath's Contact Center Solutions, CallRunner provides two valuable telephony services. The service is designed for companies who put a high priority on customer satisfaction. CallRunner can provide the following services: CallRunner Load-Test CallRunner Uptime [...]

2022-01-13T16:14:41-05:00January 13, 2022|Contact Center, Customer Experience, Enterprise Services|

Considerations for Courtesy Callback for Cisco UCCE and PCCE

Courtesy Callback reduces the time callers have to physically wait on hold or in a queue. The feature enables your system to offer callers (who meet your criteria) the option to receive a courtesy call back by the system instead [...]

Managed Services and the Contact Center Customer Experience

There are four practices of the modern contact center: Customer Experience, Workforce Experience, Business Intelligence, and IT Operations. Every contact center is concerned with Customer Experience – or, at least, every contact center SAYS that it is concerned with customer [...]

2017-02-27T15:15:13-05:00September 25, 2015|Customer Experience, Managed Services|
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