CtiPath has designed the LightRep Suite of Services tailored specifically for small/medium businesses who recognize they need assistance traversing the rapidly changing IT and telephony landscape.
Small/medium business customers engage in many different methods: phone, text, webchat, social media, email, video just to name a few. Plus, small/medium business employees regularly use cloud IT services for productivity and connectivity: chat, applications, scheduling, customer relationship software, etc. To add to this complexity, even the smallest of companies must consider scalability (every company plans to grow!), security, backup and disaster recover, and the list goes on.
Unfortunately, most small/medium businesses cannot afford to hire the team of IT professionals who have the wide range of skills necessary to deploy or support this type of infrastructure: sysadmins, developers, network engineers, telephony specialists, etc. A company that began with one or two employees can quickly grow beyond the basic IT skills and resources required at startup. CtiPath understands this dilemma!
CtiPath’s LightRep Services help small/medium businesses design, implement, and maintain cloud-based software services in order to Engage Better!
LightRep Suite of Services Include:
Since its founding in 2012, CtiPath services have improved customer experiences related to critical, real-time application engagements. Primarily, we have focused on large, enterprise-sized companies.
However, as small and medium-sized business become more and more dependent on IT and telephony services, CtiPath recognizes that our customer focused, relational business model can benefit these companies as well.
What our customers say about CtiPath
CtiPath consistently performs above expectations. Their personalized service sets them apart from other vendors. I couldn’t imagine operating without CtiPath.
CtiPath has provided innovative solutions to meet our business needs. CtiPath’s staff is courteous and professional when interacting with our personnel.
I am almost certain that without CtiPath’s expertise, our projects would have proved far more difficult to achieve. As a result, CtiPath has been the go-to vendor for us.
CtiPath’s team feels more like an extension of our staff rather than entirely different company. So my comfortability level with CtiPath is very high.
Once again A BIG THANK YOU! CtiPath really came through for us.
Thanks to CtiPath for their focus on our issue! This functionality is major step forward in us realizing our new workflow models.
CtiPath made sure we were comfortable with the program and configured the system to our unique needs. CtiPath made the transfer seamless for both us and our customers.
Contact us today for a free consultation about your small business IT needs