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Enterprise Services

People, Processes, and Technology: The Strength of CtiPath’s Services

Almost twenty years ago in his book Building the New Enterprise, Harris Kern proposed that the difference between IT success and failure lies in three areas: people, processes, and technology. For each sector of the IT market and for each type of service provided, the requirements on people, processes, and technology must change. The requirements [...]

By |2017-02-27T15:14:55+00:00September 17th, 2015|Contact Center, Enterprise Services, Managed Services|