Enterprise Services

CallRunner for load testing and automated IVR testing

As part of CtiPath's Contact Center Solutions, CallRunner provides two valuable telephony services. The service is designed for companies who put a high priority on customer satisfaction. CallRunner can provide the following services: CallRunner Load-Test CallRunner Uptime [...]

2022-01-13T16:14:41-05:00January 13, 2022|Contact Center, Customer Experience, Enterprise Services|
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Considerations for Courtesy Callback for Cisco UCCE and PCCE

Courtesy Callback reduces the time callers have to physically wait on hold or in a queue. The feature enables your system to offer callers (who meet your criteria) the option to receive a courtesy call back by the system instead [...]

2021-12-13T13:51:39-05:00November 30, 2021|Customer Experience, Enterprise Services, Operations Experience|
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