The modern contact center is a complex arrangement of networks, servers, phones, applications, call flows, services, and many more elements.
The standard network monitoring platform and service methodology cannot provide the assistance needed to keep the contact center running effectively and efficiently in a way that keeps the customer, agents, business, and operations team satisfied.
CtiPath can offer:
– A specially trained, multi-disciplined team of engineers,
– A monitoring stack that can integrate with every UCCE component
– Rigorous services and processes that are flexible enough to meet the customer’s specific needs