CtiPath Engineers Truly Innovate Enterprise-class Contact Centers

Solutions

CtiPath products are designed specifically for the end user. We offer both Hosted and packaged software, as we understand that each organization is unique along with the challenges they face.

Services

We focus our professional services around Cisco Collaboration products. Through our partnership with Cisco and many ATP partners, we are able to deliver exceptional enterprise-class service.

Managed

CtiPath Managed Services & Support ensure stability, flexibility, and security for your enterprise Contact Center by pairing top-tier technology, ITIL workflows, and a certified support team.

IVR Testing

CallRunner Uptime – Real-time “black box” IVR monitoring to ensure your IVR call-flows are always up and functional

CallRunner Load-Testing – Highly scalable IVR load-testing for stability analysis and peace of mind.

Contact Center Operations

Call-flow Manager – Call-flow management through a web-based interface for the non-technical operation administrators.

VitalsPoint IVR Reporting – CtiPath can instrument your CVP, UCCX or IP IVR callflow to provide you real-time feedback for:
– Detecting and reporting on why calls are being sent to an agent
– Seeing the most popular parts of your callflow
– In-depth real-time error reporting

Application Services

Custom Development & Integration
Fully extend the power of Cisco’s Contact Center with the addition of custom desktop integration with CRM, ERP, and other back-end data systems, as well CTI OS desktop development, Finesse widgets, and custom data broker development.

Deployment Services

Unified Contact Center
Designed to meet the needs of the medium to large contact center, or one with complex requirements that may include multi-channel customer interaction, IVR self service, precision routing and outbound dial campaigns.

Enterprise Services

Addressing Common Needs
CtiPath are experts in solutions to address common needs of medium to large organizations, such as:
– Courtesy Callback (Virtual Hold)
– Outbound Dial Campaigns
– Hosted & Overflow IVR

Managed Services

Vitals Managed Services – Proactive management and preventative maintenance to support the availability and reliability of your entire Contact Center footprint.

Vitals Enterprise Services – A suite of flexible professional services offerings that enable streamlined day-to-day call flow and platform adjustments, and can allow your organization to offload some or all of your Contact Center support burden to CtiPath.

Vitals Assurance Services – Additional services that help you get the most from your Contact Center, such as:
– Realtime business intelligence
– Cloud-based callflow testing
– Daily, encrypted backup and DR
– Compliance & capacity management