/Josh Whaley

About Josh Whaley

Josh is a Applications Solution Architect and a Developer for CtiPath. He has been part of the CtiPath team for over 3 years.

Deploying Courtesy Callback the Correct Way

No Contact Center customer likes long hold times. In order to shorten the time that the caller stays on hold in the queue, Cisco has developed a new CVP feature called Courtesy Callback (sometimes referred to as Virtual Hold). With Courtesy Callback, the caller can choose to receive a call [...]

By |2017-02-27T15:44:41+00:00November 2nd, 2015|Customer Experience|