What is High Touch Service? High touch service is a term used to describe a service that involves a high level of personal interaction and attention. This type of service is typically characterized by a focus on building strong, [...]
As part of our Integration Services, CtiPath utilizes a two part testing methodology: Ready for Use (RFU) testing and User Acceptance Testing (UAT). Using both RFU and UAT, CtiPath can better ensure that the system is operational and ready for [...]
With so many options available, choosing the right cloud provider can be a challenging decision. For example, there are many factors to consider when choosing a cloud provider, and different businesses may have different priorities. Some common factors to consider [...]
What is Relational Service? Relational service involves building and maintaining strong, personal relationships with customers. This type of service often involves a high level of personal interaction and attention, and is focused on creating a positive and meaningful connection [...]
What worked at the beginning doesn't work anymore When most small businesses start, the founders, owners, employees, or a close family/friend set up the basics of IT. The business runs fine with those systems for a long time. But, [...]
As part of CtiPath's Contact Center Solutions, CallRunner provides two valuable telephony services. The service is designed for companies who put a high priority on customer satisfaction. CallRunner can provide the following services: CallRunner Load-Test CallRunner Uptime [...]
In their article "10 Top Takeaways from the 2021 State of Business Communications Report", 8x8 analyzes some of the data discovered while putting together their 2021 State of Communications Business Report. Here are some of the interesting findings for [...]
In his TED Talk from several years ago, Shawn Achor talks about "The happy secret to better work". He discusses the "Cult of the Average", where outliers are thrown out so that the data "fits". This leads us to [...]
Recently, CtiPath had the pleasure of working with Brightview Window Cleaning and Pressure Washing out of Wake Forest, NC. Brightview is a small business that has plans to grow. But they needed help with their phone system. CtiPath was [...]
CtiPath partners with Executive Office Suites at Lafayette Village! CtiPath is happy to partner with Executive Office Suites at Lafayette Village to offer IT and telephony courses for their tenants. These courses will be focused on how IT and [...]
