What is High Touch Service?
High touch service is a term used to describe a service that involves a high level of personal interaction and attention. This type of service is typically characterized by a focus on building strong, personal relationships with customers and providing them with tailored, individualized support. However, the relationship is only one aspect of high touch service. High touch also indicates that support is offered regularly and consistently, and that the service provider works closely with the customer’s team.
What’s the opposite of High Touch Service?
High touch service is often contrasted with a type of service that includes less personal interaction and is more focused on a set of standard and automated processes. Often, in this case, the service provider only interacts with the customer at sporadic or infrequent intervals, such as with break-fix type support.
How does CtiPath provide High Touch Service?
CtiPath services are designed to be high touch.
For example, a resource engineer with plan daily and weekly reviews of the customers environment and touch points with the customer’s staff, whether there is a problem or not. We do not wait for something to break before we interact with the customer.
Similarly, CtiPath will perform reviews and analysis with the customer’s management and business on monthly, quarterly, and yearly intervals. In this way, we can ensure that CtiPath is providing exception service at every level.
Perhaps one of the best confirmations of CtiPath’s high touch services came from one of our customers who said, “CtiPath consistently performs above expectations. Their personalized service sets them apart from other vendors.”
What do our customers say?
CtiPath consistently performs above expectations. Their personalized service sets them apart from other vendors. I couldn’t imagine operating without CtiPath.
