CtiPath has designed the LightRep Suite of Services tailored specifically for small/medium businesses who recognize they need assistance traversing the rapidly changing IT and telephony landscape.
Small/medium business customers engage in many different methods: phone, text, webchat, social media, email, video just to name a few. Plus, small/medium business employees regularly use cloud IT services for productivity and connectivity: chat, applications, scheduling, customer relationship software, etc. To add to this complexity, even the smallest of companies must consider scalability (every company plans to grow!), security, backup and disaster recover, and the list goes on.
Unfortunately, most small/medium businesses cannot afford to hire the team of IT professionals who have the wide range of skills necessary to deploy or support this type of infrastructure: sysadmins, developers, network engineers, telephony specialists, etc. A company that began with one or two employees can quickly grow beyond the basic IT skills and resources required at startup. CtiPath understands this dilemma!
CtiPath’s LightRep Services help small/medium businesses design, implement, and maintain cloud-based software services in order to Engage Better!
Since its founding in 2012, CtiPath services have improved customer experiences related to critical, real-time application engagements. Primarily, we have focused on large, enterprise-sized companies.
However, as small and medium-sized business become more and more dependent on IT and telephony services, CtiPath recognizes that our customer focused, relational business model can benefit these companies as well.