Quality Control

Principles to a Successful Contact Center Practice

During our tenure in the IP telephony and software industries, we have been exposed to many operational models and methodologies for both implementing IPT/Call Center projects and designing related software. We noticed that while some worked very well, others only [...]

2017-02-27T15:14:37-05:00March 30, 2015|Business Management, Contact Center, Quality Control|
Go to Top