About CtiPath

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So far CtiPath has created 2 blog entries.

Principles to a Successful Contact Center Practice

During our tenure in the IP telephony and software industries, we have been exposed to many operational models and methodologies for both implementing IPT/Call Center projects and designing related software. We noticed that while some worked very well, others only worked to a certain degree, and most didn’t work very well at all. In all [...]

By |2017-02-27T15:14:37+00:00March 30th, 2015|Business Management, Contact Center, Quality Control|