Connected Communications

Your Last Phone Provider Let You Down. We Won't.

Dropped calls. Vanishing support. Implementation nightmares. You stayed with your last provider too long, hoping it would get better. It didn't.

CtiPath's Connected Communications is different… 13+ years of Fortune 500 telephony expertise, now available to growing businesses like yours.

Engage Better!

Does this sound familiar?

You're here because your business communications are broken. Maybe it's terrible support, a disastrous implementation, or a system you can't rely on. You're not alone. These are exactly the problems that drive businesses to CtiPath every day.

Support Black Hole

You call your provider with an urgent issue. Forty-five minutes on hold. Finally, someone answers who can't help and transfers you. You explain everything again. "We'll escalate this." Days pass. Tickets get closed without resolution. The problem persists while your customers complain and your team grows increasingly frustrated.

Where is your phone company when you actually need them?

The real cost:

Lost customers who couldn't reach you
Hours your team wasted troubleshooting
Damage to your professional reputation
The constant anxiety of being on your own

Implement-ation Horror

They promised it would be simple. "Up and running in days," they said. Reality? Weeks of confusion and delays. Numbers don't port correctly. Features don't work as advertised. Settings are misconfigured. You don't have a telephony background (you shouldn't need one), but your provider assumes you do, leaving you to figure it out alone.

The real cost:

Business disruption during a critical transition
Unexpected costs and blown timelines
Team members who can't effectively do their jobs
Customers experiencing your growing pains

Reliability Crisis

It's 2 PM on a Tuesday and your phones go down. Or calls drop constantly throughout the day. Or audio quality is so poor that customers can barely hear you. You're losing deals because prospects couldn't get through. Missing important calls. Watching customers move to competitors who are easier to reach.

Your business runs on real-time communication; you can't afford a system that fails you.

The real cost:

Revenue lost from missed opportunities
Customer frustration and churn
Team morale suffering from constant technical issues
The nagging fear of when it will fail next

These aren't rare horror stories; they're why businesses come to CtiPath. You don't need another VoIP vendor making big promises. You need a telephony partner who actually delivers.

Here's What We Do Differently

For more than 13 years, we've built and managed contact centers for Fortune 500 companies. We've architected telephony systems handling millions of customer interactions. We've solved every communications challenge imaginable, from complex integrations to mission-critical reliability requirements.

Now we bring that enterprise-level expertise to growing businesses who deserve better than generic vendor support and broken promises.

CtiPath Connected Communications isn't just another VoIP service. We're telephony experts who partner with best-in-class providers to design, implement, and support your business communications for the long haul. Think of us as your in-house telephony team, without the overhead.

Real Support from Real People Who Know You

When you call CTiPath, you reach someone who actually knows your system and your business. No endless phone trees. No ticket systems where problems disappear into the void. No reading from scripts or "have you tried turning it off and on again?"

We answer. We help. We solve. Because we're not just your vendor; we're your partner, and your success directly impacts ours.

What this means for you:

Dedicated support team who recognizes your voice
Response times measured in hours, not days (often minutes)
Proactive monitoring to catch issues before you notice them
A partnership that doesn't end when implementation is complete

Client Testimonial: "CtiPath consistently performs above expectations. Their personalized service sets them apart from other vendors. I couldn't imagine operating without CtiPath."

Expert-Guided Implement-ation with Zero Surprises

We guide you through every single step. Our telephony experts review your system design before implementation begins. We oversee the deployment to catch configuration issues before they become problems. We train your team so they're confident from day one. We make the transition seamless for your customers.

You don't need to understand PBX architecture, SIP trunking, or contact center routing—that's our job. You just need communications that work.

What this means for you:

Design validated by 20+ years of real-world experience
Realistic timelines you can actually trust and plan around
Number porting handled correctly the first time (at no charge)
Your team trained and ready—not fumbling through on their own
No surprises—transparent process from quote to go-live

Client Testimonial: "CtiPath made sure we were comfortable with the program and configured the system to our unique needs. CtiPath made the transfer seamless for both us and our customers."

Enterprise-Grade Reliability You Can Count On

We partner exclusively with providers who deliver 99.999% uptime—that's less than 6 minutes of downtime per year. We design systems with built-in redundancy and failover. We monitor your communications infrastructure and address potential issues before they impact your business.

When your reputation depends on being reachable, when missed calls mean lost revenue, when your customers expect professionalism—we make sure your communications deliver.

What this means for you:

Crystal-clear call quality that reflects well on your brand
Redundant infrastructure so you're protected from outages
Proactive system monitoring by people who know what to look for
Peace of mind to focus on your business, not your phone system

Client Testimonial: "I am almost certain that without CtiPath's expertise, our projects would have proved far more difficult to achieve. As a result, CtiPath has been the go-to vendor for us."

This is the foundation of every CtiPath partnership: expert guidance, genuine support, and communications infrastructure you can trust. Now let's talk about what Connected Communications actually includes.

Everything You Need for Modern Business Communications!

Connected Communications isn't just a phone system. It's a complete unified communications platform. Voice, video, messaging, and collaboration tools working together seamlessly. One platform, one login, one app across all your devices.

All of this for around $20 per user! (no minimums or maximums)

Here's what you get:

Professional Voice Communi-cations

Stay connected with crystal-clear business phone service that works anywhere.

Unlimited calling throughout the US and Canada
HD voice quality for every call, landline clarity over the internet
Local and toll-free numbers in any area code (keep your existing numbers or get new ones)
Advanced auto-attendants (virtual receptionists that route calls professionally)
Intelligent call routing to the right person, department, or location
Call forwarding & find-me/follow-me so you never miss important calls
Voicemail-to-email with transcription—read your messages, don't just listen
Call recording for training, quality assurance, and compliance
Music on hold and custom greetings for a professional image

Bottom line: Your customers reach the right person quickly, every time, whether your team is in the office, at home, or on the road.

Business Text Messaging (SMS/MMS)

Customers prefer texting. Meet them where they are.

Text from your business phone number, not your personal cell
Two-way SMS and MMS (send pictures, PDFs, and videos)
Shared team inbox so multiple people can handle customer texts
Desktop and mobile apps for texting from any device
Appointment reminders and confirmations via text
Mass texting capabilities for announcements and updates
Text-to-landline so customers can text your main number

Bottom line: Respond to customers faster, confirm appointments automatically, and reduce no-shows, all while keeping business and personal communications separate.

Video Conferenc-ing & Collab-oration

Connect face-to-face with teams and clients, no matter where they are.

HD video meetings with screen sharing
No per-meeting fees, unlimited video calls included
Join from browser, desktop, or mobile, no downloads required for guests
Meeting recording for training and reference
Calendar integration (Google, Microsoft, Outlook)
Virtual backgrounds for professional appearances
In-meeting chat for side conversations and links
Scheduled or instant meetings with one click

Bottom line: Professional video meetings without the complexity or cost of separate platforms like Zoom.

Team Collab-oration Tools

Keep your team connected and productive.

Internal team chat (direct messages and group channels)
Presence indicators (see who's available, busy, or in a meeting)
File sharing and document collaboration
Mobile, desktop, and web apps (unified experience everywhere)
Threaded conversations (keep context organized)
@mentions and notifications to get someone's attention
Searchable history (find past conversations and files easily)

Bottom line: Reduce internal email clutter and get answers faster with real-time team messaging.

AI & Intelligent Automation

Work smarter with AI-powered features and automation.

AI-powered virtual receptionist, answers calls 24/7, routes intelligently
Voicemail transcription, read messages faster than listening
Call summarization, AI generates summaries of conversations
Sentiment analysis, understand how calls went
Chatbots for web chat, handle FAQs and qualify leads automatically
Intelligent call routing, send calls to the best-available agent
Automated workflows, trigger actions based on call outcomes

Bottom line: Handle more inquiries with fewer people, and free your team to focus on complex customer needs.

Analytics & Reporting

Make data-driven decisions about your communications.

Call analytics and trends, volume, duration, peak times
Team performance metrics, who's answering, response times, handle times
Customer satisfaction tracking (CSAT scores)
Real-time dashboards, see what's happening right now
Custom reports, build reports for your specific needs
Historical data, track improvement over time
Export capabilities, integrate with your BI tools

Bottom line: Stop guessing. Know exactly how your communications are performing and where to improve.

Integrations & Custom-ization

Connect your communications with the tools you already use.

CRM integrations (Salesforce, HubSpot, Zoho, and more)
Helpdesk integrations (Zendesk, Freshdesk, etc.)
Microsoft 365 and Google Workspace integration
Calendar sync for scheduling and availability
Custom integrations, we can connect to your proprietary systems
API access for advanced automation
Single sign-on (SSO) for security and convenience

Bottom line: Your phone system works WITH your existing tools, not as another disconnected silo.

Enterprise-Grade Security & Reliability

Trust that your communications are always on and always secure.

99.999% uptime SLA, less than 6 minutes of downtime per year
Redundant infrastructure, automatic failover if issues occur
End-to-end encryption for calls and messages
HIPAA-compliant options for healthcare organizations
PCI-compliant for payment processing
SOC 2 certified infrastructure
Disaster recovery and business continuity built-in
Regular security updates and patches

Bottom line: Enterprise-level reliability and security, without enterprise complexity or cost.

Work From Anywhere

Your business communications travel with you.

Mobile apps (iOS and Android) with full features
Desktop apps (Windows and Mac)
Browser-based (no software installation needed)
Desk phones (optional, we provide pre-configured phones if wanted)
Softphone capability (use your computer as a phone)
BYOD support (use personal devices for business calls while protecting privacy)
Remote and hybrid team ready out of the box

Bottom line: Your entire team stays connected whether they're in the office, at home, or traveling.

This isn't a basic phone system. It's a complete business communications platform that scales with you. Add capabilities as you grow. Integrate with your existing tools. Customize it to match how your business actually works.

And you get all of this with CtiPath's expert guidance and ongoing support.

Read what our customers say:

CtiPath consistently performs above expectations. Their personalized service sets them apart from other vendors. I couldn't imagine operating without CtiPath.

J.F.

CtiPath has provided innovative solutions to meet our business needs. CtiPath's staff is courteous and professional when interacting with our personnel.

K.T.

I am almost certain that without CtiPath's expertise, our projects would have proved far more difficult to achieve. As a result, CtiPath has been the go-to vendor for us.

S.S.

CtiPath's team feels more like an extension of our staff rather than entirely different company. So my comfortability level with CtiPath is very high.

D.H.

Once again A BIG THANK YOU! CtiPath really came through for us.

D.L.

Thanks to CtiPath for their focus on our issue! This functionality is major step forward in us realizing our new workflow models.

J.T.

CtiPath made sure we were comfortable with the program and configured the system to our unique needs. CtiPath made the transfer seamless for both us and our customers.

M.P.

Contact us today for a free evaluation of your business communication needs!