Workforce Experience

/Workforce Experience

CtiPath is Partnering with Calabrio to offer additional Workforce Management options to our Customers

60% – 70%… That is the striking majority of call center costs going to labor and staffing. It is easy to see why today’s leading companies recognize the importance of improving Workforce Management as a means to reduce this burden. CtiPath understands that this process doesn’t have to come at the expense of customer satisfaction. [...]

By |2016-10-23T15:56:54+00:00October 23rd, 2015|Customer Experience, Workforce Experience|