A major part of contact-center custom development work is to take a customer’s oftentimes very complex problem domain requirements that span multiple media types — such as voice, Computer Telephony Integration (CTI), email, online chat, and so forth — and produce a design that seeks a balance between multiple areas, such as budget, functional requirements, ease-of-use, ease-of-implementation, and ease-of-support and maintenance in the future.
CtiPath has a long history of doing this with a variety of companies. We have architected and/or implemented hunfreds Contact Center and data networking projects and dozens of custom software development projects for a variety of companies. We have staff on hand that can seamlessly cover the entire life-cycle of software development and/or contact center design and implementation. We take our quality of service very seriously.
Moreover, our staff are professionals with solid communication skills that are routinely put directly in front of the customer. One of our greatest strengths is that we have people that are both very technical and at the same time very good at recognizing sales opportunities. We find that this both calms customers and gives them confidence in our skills, as well as allowing us to effectively gather requirements and maximize our value-add to the customer.