Vitals Managed Services – Proactive management and preventative maintenance to support the availability and reliability of your entire Contact Center footprint.
Vitals Enterprise Services – A suite of flexible professional services offerings that enable streamlined day-to-day call flow and platform adjustments, and can allow your organization to offload some or all of your Contact Center support burden to CtiPath.
Vitals Assurance Services – Additional services that help you get the most from your Contact Center, such as:
– Realtime business intelligence
– Cloud-based callflow testing
– Daily, encrypted backup and DR
– Compliance & capacity management