CtiPath engineers truly innovative products and voice applications for Cisco contact centers.
Products
For Mobile
PoundZero – Integrate your customers’ mobile web self-service experience with a traditional contact center support call-flow.
Contact Center Operations
Call-flow Manager – Call-flow management through a web-based interface for the non-technical operation administrators.
VitalsPoint – CtiPath can instrument your CVP, UCCX or IP IVR callflow to provide you real-time feedback for:
- Detecting and reporting on why calls are being sent to an agent
- Seeing the most popular parts of your callflow
- In-depth real-time error reporting
Services
Application Services
Custom Desktop & Integration
Fully extend the power of Cisco’s Contact Center with the addition of custom desktop integration with CRM, ERP, and other backend data systems, as well as:
- Finesse Web Based Desktop Widgets and Extensions
- CTIOS-based development
- Web services integration
Deployment Services
Unified Contact Center Express
Cisco UCCX is designed to handle up to 400 agents, is easy to deploy and use, highly secure, virtualized and highly available.
Unified Contact Center Enterprise
Designed to meet the needs of the large contact center or one with multi-channel needs that may include IVR Self Service, Precision Skill Routing and Outbound Dial Campaigns.
Talent Acquisition
Technical Staffing & Recruiting
Our unique process quickly locates and secures the right talent.
Hosted & Managed
Hosted Services
Hosted IVR – Have your Cisco voice apps hosted on our cloud. Provides low/no cost on-boarding for:
- IVR Self Service
- ASR and TTS
- Many packaged “Ready to Go” applications
Hosted Contact Center – Avoid the complexity and overhead of managing your own Cisco contact center infrastructure by having us build, maintain and support it for you.
Managed Services
Vitals – Proactive management to support availability and reliability of your entire Cisco UC and Contact Center footprint.
Contact Center Operations – Operational Support for the day-to-day business of smoothly running your Cisco Contact Center and Cisco UC environment.